If your phone and the attached devices are functioning properly, then the problem is definitely in your Computer not in the Orbi. Try the next method, plug the Orbi into the modem and wait for sometimes. If nothing works, nor your mobile nor computer or laptops, then the issue is definitely embedded in your Orbi router that is unable to configure. If you fail even after doing all the necessary steps to configure your router, then do not worry! Open your browser and enter the web interface http://www.routerlogin.net your problem will be slotted here.